Job Overview

Job Title: Order to Cash Agent

Contract: Permanent

Salary: £26,767 (per annum)

Location: Cardiff (Hybrid) 

Application Closing Date: 20th January 2025

Job Purpose:

To ensure the efficient management and coordination of all payment and invoicing processes across multiple payment types, delivering seamless subscription order processing and renewals for BMJ products. The role involves handling accounts receivable activities, supporting billing and invoicing for diverse customer types, and collaborating with internal teams to resolve payment and customer-related issues. By streamlining processes and delivering exceptional customer support, the role contributes to the financial accuracy and operational excellence of BMJ and BMA products.

Responsibilities:

• Manage all Multi Currency payment processes, receipt and allocation of payments across all payment types (BACS, Cheque, Direct Debit etc).
• Process new orders and renewals for subscriptions to the full range of BMJ products.
• Produce invoices/credit notes and undertake all Accounts Receivable activities for BMJ and BMA products. 
• Support all forms of billing and invoicing for all customer types and channels. Support the renewals process and new customers onboarding.  
• Resolve and coordinate issues with sales, finance, credit control and customer services on any order, invoice, payment or customer issues. 

Skills

• Strong attention to detail and ability to work with numbers accurately
• Excellent written and verbal communication skills to effectively interact with customers and internal stakeholders. 
• Strong problem-solving skills to identify and resolve payment discrepancies or issues. 
• Manage, organise and prioritise workloads and meet deadlines 
• Ability to work independently and collaboratively within a team environment

Experience & Qualifications

• Experience of working in a customer focused environment
• Educated to a good standard, degree not essential. 
• Previous experience in a similar role, including financial processing, archiving and database use. 
• A good grounding in a number of financial applications used by medium-large companies e.g Sage, SAP, Salesforce, Navison, Excel. 
• Proficient technology-based skills, e.g use of Google suite products, Microsoft office package, particularly Excel and databases. 

Why work for us

Help us create a healthier world. We are a global healthcare knowledge provider. We publish The BMJ, one of the world’s most impactful medical journals and over 70 influential speciality journals. We offer digital tools to help health professionals worldwide tackle critical healthcare challenges. Find out more about us here.

Flexible Work and Workplace Perks

• Flexible work available to all employees: Remote first; Core hours; 9-day fortnight

• Discounted onsite gym and fitness classes 

Generous benefits

• Generous double-matching employer pension contribution, up to 12%

• Discounted dental and travel insurance

• Seven x salary life assurance cover and a generous income protection package

• Discounted gym membership, cycle-to-work and season ticket loan

• Discounts for retail and leisure products through yourReward 

Work-life balance and wellbeing

• Twenty-five days holiday + bank holidays + a BMJ Day off.

• Additional holiday through long service; buy up to 5 additional days 

• Leave for moving house, volunteering or getting married

• Concierge service Seniorcare by Lottie

Equity, Diversity and Inclusion

• Equity, Diversity and Inclusion are not buzzwords to us, but fundamental company priorities

• We believe that a diverse workforce brings unique strengths and insights, enabling us to better serve our customers and drive positive change in our industry. 

• If you are from an under-represented or historically marginalised community, we are particularly interested in hearing from you. 

• Join our employee-led networks focusing on Gender, Race and Cultural Diversity, Sexual Orientation, Mental Health and Well-being, Parents and Carers and Age.

• Disability Confident Committed employer

Learning & Development

• Personal development plan 

• Mentoring scheme

• Career Coaching

• Opportunities to pursue professional development

• Strengths-based development