Job Overview

Job Title: BMJ Technology Support Agent

Contract: Permanent (Full-Time)

Salary: £33,833 - £37,591 (depending on experience)

Location: 90 Whitfield Street , London (Hybrid)

Application Closing Date: Wednesday 8th October 2025

We’re looking for a proactive and customer-focused professional to become a key part of our BMJ Technology Support team. In this role, you’ll be the go to person for delivering both remote and onsite 1st & 2nd line support, helping colleagues get the best out of their technology every day.

From troubleshooting applications and equipment to ensuring smooth day-to-day facilities support, you’ll play a vital role in keeping our teams connected and productive across a wide range of technology services.

This is an excellent opportunity for someone who enjoys problem-solving, thrives on variety, and wants to make a real difference to the way people work.

The post holder will be required to work from our Head Office for at least two days per week and to provide office cover when colleagues are on annual leave, with the same support provided for them in return.

Responsibilities

• Supporting BMJ staff on a range of business services primarily Google Workspace and video conferencing/telephone applications that include Zoom 

• Managing user accounts, troubleshooting reported issues, advising on use/best practice, account administration

• Co-ordinating on and offboarding tasks as staff join and leave BMJ: enabling and disabling access to applications, new starter training, supply of laptops and other hardware peripherals

• Assisting with GDPR discovery and Data Subject Access requests

• Supporting BMJ cyber security practices via review and management of suspicious emails and testing/raising staff awareness

• Manage tickets raised in BMJ Technology Helpdesk application (FreshService) in line with company SLAs and KPIs

• Onsite support to users of the BMJ space

Skills, Experience & Qualifications

• Previous experience of working on a technical support helpdesk using Freshservice

• Written and spoken English to a good standard

• Good standard of IT literacy

• Good working knowledge of Win11, MS365, Adobe CC, Mac OS, IOS & Android mobile devices

• Understanding of Cyber Security products such as Sentinel1 , Mimecast, Cisco Umbrella

• ITIL (Information Technology Infrastructure Library) an advantage

• Excellent interpersonal and organisational skills, able to prioritise and manage a varied workload in line with SLA’s and target

Why work for us

Help us create a healthier world. We are a global healthcare knowledge provider. We publish The BMJ, one of the world’s most impactful medical journals and over 70 influential speciality journals. We offer digital tools to help health professionals worldwide tackle critical healthcare challenges. Find out more about us here.

Flexible Work and Workplace Perks

• We’re committed to flexible working that supports both your needs and the requirements of the role.

Generous benefits

• Generous double-matching employer pension contribution, up to 12%

• Discounted dental and travel insurance

• Seven x salary life assurance cover and a generous income protection package

• Discounted gym membership, cycle-to-work and season ticket loan

• Discounts for retail and leisure products through yourReward 

Work-life balance and wellbeing

• Twenty-five days holiday + bank holidays + a BMJ Day off.

• Additional holiday through long service; buy up to 5 additional days 

• Leave for moving house, volunteering or getting married

• Concierge service Seniorcare by Lottie

Equity, Diversity and Inclusion

• Equity, Diversity and Inclusion are not buzzwords to us, but fundamental company priorities

• We believe that a diverse workforce brings unique strengths and insights, enabling us to better serve our customers and drive positive change in our industry. 

• If you are from an under-represented or historically marginalised community, we are particularly interested in hearing from you. 

• Join our employee-led networks focusing on Gender, Race and Cultural Diversity, Sexual Orientation, Mental Health and Well-being, Parents and Carers and Age.

• Disability Confident Committed employer

Learning & Development

• Personal development plan 

• Mentoring scheme

• Career Coaching

• Opportunities to pursue professional development

• Strengths-based development