Job Overview

Job Title: Credit Controller

Contract: 6 Months Fixed Term Contract

Salary: £25,924 - £28,805

Location: Cardiff / Hybrid                                                

Application Closing Date: Friday 23rd August 2024

Job Purpose:     

The role focuses on mitigating risks and maximising profits through ensuring invoices are paid in full and on time for BMJ, and its parent organisation BMA. The individual will collect payments promptly for Sales Invoices while working within Credit Control Policy guidelines, and communicate effectively with internal and external stakeholders. They will check and ensure the accuracy of the sales ledger, and take ownership of Key Customer Accounts, building internal and external customer relationships. They will support the Senior Credit Controller in reporting regular Aged Debt information as required. This is a hybrid role which will involve working from home much of the time. 

Responsibilities:

• Maintain areas of ledger for the businesses assigned to the role, and ensure invoices paid within terms. Business areas include: Subscriptions, Society fees, BMJ & BMA events & Tenants.

• Build Relationships with Internal / External Customers & Key Stakeholders.

• Resolve invoicing and customer queries within the terms of the credit control SLA.

• Provide statements, copy invoices etc to customers and internally when requested.

• Provide cover for Weekly Debtor Reporting and other accounting information (as required).

• Weekly dashboard reporting

• Assist other departmental team member(s) with queries.

• Various ad hoc duties including vendor forms completion, credit checking, contracts updates, etc).

Skills, Experience & Qualifications:

• Two years+ Experience in a similar role within Credit Control / Accounts Receivable, ideally including use of multi-currency ledgers.

• A good grounding in financial applications used by medium-large companies - BMJ uses Navision ledger and SalesForce CRM, so experience in these would be preferable.

• Excellent communication skills and experience working within a customer-focused environment (essential).

• Use of various systems (MS Dynamics, Google suite of products, Microsoft Office package, particularly Excel).

• A quick learner who can work under their own initiative, the applicant would need to have good time management skills, and be comfortable in making their own decisions.

• Excellent customer service skills.

• Analytical skills and thorough attention to detail.

Why work for us

Help us create a healthier world. We are a global healthcare knowledge provider. We publish The BMJ, one of the world’s most impactful medical journals and over 70 influential speciality journals. We offer digital tools to help health professionals worldwide tackle critical healthcare challenges. Find out more about us here.

Flexible Work and Workplace Perks

• Flexible work available to all employees: Remote first; Core hours; 9-day fortnight

• Discounted onsite gym and fitness classes 

Generous benefits

• Generous double-matching employer pension contribution, up to 12%

• Discounted dental and travel insurance

• Seven x salary life assurance cover and a generous income protection package

• Discounted gym membership, cycle-to-work and season ticket loan

• Discounts for retail and leisure products through yourReward 

Work-life balance and wellbeing

• Twenty-five days holiday + bank holidays + a BMJ Day off.

• Additional holiday through long service; buy up to 5 additional days 

• Leave for moving house, volunteering or getting married

• Concierge service Seniorcare by Lottie

Equity, Diversity and Inclusion

• Equity, Diversity and Inclusion are not buzzwords to us, but fundamental company priorities

• We believe that a diverse workforce brings unique strengths and insights, enabling us to better serve our customers and drive positive change in our industry. 

• If you are from an under-represented or historically marginalised community, we are particularly interested in hearing from you. 

• Join our employee-led networks focusing on Gender, Race and Cultural Diversity, Sexual Orientation, Mental Health and Well-being, Parents and Carers and Age.

• Disability Confident Committed employer

Learning & Development

• Personal development plan 

• Mentoring scheme

• Career Coaching

• Opportunities to pursue professional development