Job Overview

Job Title: Account Manager – Digital Healthcare
Department: Healthcare Sales
Location: Hoboken (remote DOE)
Reports to: Executive Sales Manager in the US
Collaborates with: Territory Sales Managers, Marketing, Customer Success, Product, and Support Teams

Position Overview

At BMJ Group, we are passionate about empowering healthcare professionals to make better decisions and improve patient outcomes. We are currently seeking a proactive, data-driven, and highly collaborative Account Manager to join our US Healthcare Sales Team. Your primary focus will be to drive business growth for our health science journals in the US Healthcare market.  

This role is pivotal in supporting our Territory Managers by managing renewals, identifying upsell opportunities through data insights, and contributing to strategic account planning. You will work cross-functionally with Customer Success, Marketing, and Product teams, ensuring the success of our sales strategy. This includes the opportunity to shadow and learn from experienced colleagues in the US and UK. 

This is an exciting opportunity to work within a high-impact, mission-driven organization where your contributions directly support the improvement of global healthcare delivery.

Key Responsibilities

• Renewal management: Support the renewal process by tracking timelines, coordinating documentation, and engaging with stakeholders to ensure high retention rates.
• Upsell identification: Analyze usage data, publishing activity, and key engagement metrics to uncover upsell opportunities across our valued existing accounts.
• Account success planning: Collaborate with territory managers to build and execute strategic account plans, directly contributing to customer satisfaction and expansion.
• Lead qualification: Respond to inbound inquiries and leads at the direction of the assigned territory managers; assist with discovery and initial conversations as appropriate.
• CRM & reporting: Maintain accurate customer and opportunity data in Salesforce; support forecasting, pipeline accuracy, and post-sale activity reporting.
• Customer insights: Monitor and interpret clinical engagement data to understand trends and inform future outreach strategies and product positioning.

Ideal Candidate Competencies

• Customer-focused: Strong communication skills with a genuine passion for helping institutions succeed in improving patient care through BMJ tools.
• Analytical mindset: Ability to interpret usage metrics, publication data, and customer behaviour to generate actionable insights and identify key trends.
• Highly organized & detail-oriented: Skilled at managing multiple accounts, timelines, and follow-ups
• Collaborative team player: Thrives in a supportive, team-first environment, working closely with field sales reps and internal teams.
• Sales acumen: Motivated by targets and growth; capable of contributing to sales strategy and driving progress on KPIs.
• Tech savvy: Proficient in Salesforce, Excel/Google Sheets, and excited to learn new applications and programs
• Growth mindset: Actively seeking to advance into a field-based sales role to deepen client engagement and drive strategic growth

Qualifications

• Experience in a related field (Sales, Healthcare, Life Sciences, Business, etc.)
• 1–3 years of inside sales, account management, or business development experience, ideally in healthcare or publishing
• Experience with Salesforce preferred

About us
At BMJ Group, we’re passionate about empowering healthcare professionals to make better decisions and improve outcomes. We are best known for publishing The BMJ and our 70+ specialty journals, but we also offer e-learning, events, and clinical decision-support tools that are shaping a healthier world.

We’re proud of our strengths-based culture—here, we celebrate your unique talents and help you grow in ways that matter to you. When you thrive, we thrive as a team!

Why you’ll love working here
When you join BMJ Group, you become part of a global healthcare knowledge provider that is making a real difference. Plus, we’ve got some pretty amazing perks:

• Comprehensive health benefits: We cover 100% of you and your dependents’ medical, dental, and vision premiums if you work 30+ hours
• Generous time off: Enjoy 20 PTO days, sick days, US holidays, your birthday off, and even a wellness day
• Planning for your future: We contribute 8% automatically to your 401(k)
• Support for learning: Educational assistance to help you grow personally and professionally